return policy
Returns & Exchanges
We pay particular attention to the craftsmanship, quality and integrity of every D. Porthault piece.
If, for any reason, you are not entirely satisfied with your purchase, our team is at your disposal to assist you with your return request, in accordance with the conditions below.
Return period
Items may be returned within 30 days of receiving your parcel, for a refund issued to the original method of payment.
Returned items must be:
- in their original condition;
- unused;
- unwashed;
- accompanied by their original packaging;
- accompanied by all of the Maison’s tags, pouches and boxes.
Non-returnable items
The following items can be neither returned nor refunded:
- special orders;
- made-to-measure items;
- fitted sheets or custom dimensions;
- monogrammed or personalised items;
- items purchased with a promotional discount or on sale, excluding approved trade pricing;
- items marked as final sale;
- used, washed or damaged items.
Return procedure
To initiate a return, please contact:
Adrien Otto
E-mail: adrien.otto@dporthaultparis.com
Telephone: +41 76 455 11 93
Once your request has been approved, a return authorisation number will be provided to you.
This number must appear on the outside of the parcel. Any return that does not mention it may be refused.
Return address
Returns must be sent to the following address:
D. Porthault Suisse
157 route de la Capite
1222 Vésenaz
Switzerland
Return & shipping costs
The original delivery charges are non-refundable.
A return processing fee of CHF 25 will be deducted from the refunded amount.
Return labels are not provided. Shipping costs relating to the return are borne by the customer.
We recommend making any return with a tracked and insured delivery service. D. Porthault cannot be held responsible for returned parcels lost or damaged in transit.
Items received as a gift
Gift recipients may return items within 30 days.
A credit note valid for one year will then be issued. It may be used online, in D. Porthault boutiques, or for any order placed by telephone or e-mail.
Online & in-boutique returns
Online purchases
Returns must follow the procedure applicable to orders placed on the website.
Boutique purchases
Returns and exchanges may be made directly in a D. Porthault boutique, in accordance with the conditions set out above.
Refund times
Returns must be dispatched within 30 days of receiving the order.
Once the item has been received and inspected, the refund is generally processed within 7 to 10 business days.
We thank you for your understanding and for the care taken in preserving the quality of our textiles.